Contact Customer Service
Contact Epic John at firstname.lastname@example.org for order inquiries, return authorizations, suggestions, and general product information.
We prefer that you pay by credit card. If you do not have access to a credit card, you can pay via Paypal by following the steps listed below.
- Email your order to Epic John at email@example.com. Be sure to include Product Name(s), Quantity, Size, Color, and your delivery address.
- Epic John will email your total, including shipping charges, to you along with Paypal payment instructions.
All products can be returned within 30 days of delivery. If you need to return or exchange anything, for any reason, contact us at firstname.lastname@example.org to let us know you are sending something back. Package your item(s) and a note with your name, order number and detailed instructions. Send them to the address below. Returned items must be in new, unused condition to be eligible for an exchange or refund. Please note if the returned items are not in new, unused condition, we will not pay the postage fees to ship them back to you. Garments that are missing labels, have been laundered, or have been worn are not eligible for refund or exchange. We will process your return within 3 business days of receipt. There will be no additional shipping charge for exchanges.
Vermont Green Printing
Attn: Epic Pants Returns
PO Box 573
Morrisville, VT 05661
Design of the Month Delivery & Return Information
Delivery: We print and ship Design of the Month to order. We take orders until the 15th of the month, print, and ship those orders a few days later. We continue taking orders until the last day of the month, print, and ship those orders a few days later. Approximate ship dates are the 17th of the month and the 3rd of the following month. We print and ship Design of the Month only twice. After that, the design may never be available again.
Retruns/Exchanges: Due to the fact that the Design of the Month products are printed to order (no additional stock is printed), exchanges for a different size may not be possible. We will accept returns for store credit and refunds per our return policy above. Please check our Garment Info page for detailed sizing information to, hopefully, avoid ordering a garment that does not fit correctly.
Domestic US Shipping: We use USPS Priority Mail for most domestic orders. Shipping prices are calculated based on the weight and dimensions of the product and the shipping address zip code. We occasionally use UPS ground for large orders. Customers in Alaska and Hawaii please allow 5-7 business days for USPS Priority Mail delivery. Shipping is calculated during the checkout process once you enter the state and zip code of the shipping address.
International Shipping: We use USPS First Class mail for all international orders weighing 4 pounds or less. We use USPS Global Priority Mail for all orders weighing more than 4 pounds. Refer to the tables below for international shipping prices. Please note: On January 17, 2016 the United States Postal Service increased all international First Class and Priority Mail rates. The rate increases are significant. Our shipping prices are exactly what USPS charges us for shipping. We do not profit off shipping prices.
How to Save Money on International Shipping: As you can see in the tables above, USPS charges the same postage rate for 9 ounces to 2 pounds. To reduce your "per piece" shipping cost, order as close to 2 pounds as possible. Example: To ship 2 large shirts to Europe costs $22.50 for shipping or $10.25 per shirt. An order for 4 large shirts going to Europe costs the same $22.50 to ship, but the per piece shipping cost reduces to $5.13 per shirt. Garment weights are listed on the Garment Sizing page. There is a link to the page in each product description or you can click here.
Undeliverable and Unclaimed Orders: If your order is returned to us as unclaimed or undeliverable, we will notify you and offer to ship it to you again, but you will need to pay 50% of the original shipping charge. If you refuse the 50% shipping charge or do not reply to the notification we will issue a credit for the merchandise portion of your order. We will not refund the original shipping charge.
All our packaging material is environmentally friendly. Our poly mailers are made of recycled plastic and are reusable (please reuse them). Our cardboard mailers and boxes are made of recycled material. Our packing peanuts are biodegradable. Our bubblewrap is made of recycled plastic. We reuse paper packing material and boxes whenever possible.
Garment Information & Sizing
We sell the best quality garments we can. Quality is our top priority. We want you to love your Epic Pants clothing and wear it often. Click here to view detailed garment descriptions and sizing.